Products / AvidXchange Supplier Network

Supplier Solutions

Check out the AvidXchange Supplier Hub for complimentary, 24/7 access to your invoice and payment status.

Stop chasing payments. Start receiving them.

Our team is dedicated to getting you paid as quickly and securely as possible on behalf of your customers, some of whom have partnered with us for over 25 years, to automate their accounts payable process.

When your customer partners with AvidXchange, you instantly become a part of the AvidPay Network — The largest actively enabled B2B payment network for the mid-market. We’ve helped over 1.5 million suppliers in the AvidPay Network support their accounts receivable process by offering a variety of payment delivery options that align with your existing processes and business needs.

As part of the AvidPay Network, you’ll have access to dedicated teams made up of 250+ supplier services specialists focused on every aspect of your payment experience. With tens of thousands of payments processed every day, backed by 24/7/365 security monitoring, you can rest assured that your funds will be delivered as seamlessly and securely as possible.

Supplier Experience Video

Get Paid Faster

We offer a variety of payment delivery options tailored to fit your specific business needs.

Virtual Credit Card

Securely receive payments via Mastercard credit card within ONE business day of payment approval.

AvidPay Direct

Securely receive payments to your bank account within THREE business days of payment approval.

Mailed Check

Receive paper checks routed from the nearest printer location and delivered via First Class USPS.

Get Paid Smarter

We also offer supplier-specific products and services designed to get you paid faster and increase visibility into your accounts receivable.

Straight Through Processing

Reduce Days Sales Outstanding with payments processed directly into merchant account in as little as 24 hours.

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AvidXchange Supplier Hub

24/7 access and real-time visibility into invoice and payment status.

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Supplier Care Team

Need help? Our dedicated Supplier Care team is available by phone, chat, or email.

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Frequently Asked Questions

I’m looking for payment or invoice approval status.

When your customer approves your invoice for payment, AvidXchange will send your funds via your preferred payment method. For 24/7 visibility into your invoice and payment statuses, request access to the complimentary AvidXchange Supplier Hub.

Learn more about other ways to find invoice and payment status here.

I need help with a payment.

For 24/7 visibility into your invoice and payment statuses, request access to the complimentary AvidXchange Supplier Hub.

For all other payment inquiries, you can reach us by visiting our Supplier Care page and completing the form on screen, or by selecting the chat icon in the bottom right-hand corner.

I need to update my preferred payment method.

Visit our Supplier Care page select ‘Payment question’ and then ‘Change my payment method’ from the dropdown menus.

How do I submit an invoice?

Submit invoices as instructed by your customer — via email or to their dedicated P.O. box.

If emailing, save attachments as a PDF and send only one invoice per PDF with a maximum file size of 10 MB. You may include multiple attachments per email, up to a combined maximum of 25 MB.

How do I process my Mastercard payment?

AvidXchange supports multiple ways to deliver virtual card payments, including secure email, phone, IVR, and the Supplier Hub. Once received, process the payment like any standard credit card transaction. Keep in mind any card expiration dates and note that discrepancies in the amount entered into your POS system may cause the card to be declined.

If you have a merchant account, you may be eligible for straight-through processing, which processes virtual card payments directly into your account in as little as 24 hours.

If the payment amount is incorrect, please contact our Supplier Care team by completing the form on the screen.

Why did my customer partner with AvidXchange?

Companies across the U.S. partner with AvidXchange to automate their accounts payable and payment process. Automating AP with AvidXchange creates a more efficient process for paying bills, while giving suppliers the ability to choose the payment method that works best for their business.

How can I access the AvidXchange Supplier Hub?

Already enrolled in AvidXchange Supplier Hub? Access your account here.

If you’re not yet enrolled, request your complimentary access to 24/7 visibility into your invoice and payment status here.