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AvidXchange - Accounts Payable Automation Solutions
Support   /   Customer and Supplier Support

We're Here to Help

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Our care team is ready to assist you.

Our dedicated customer care team is ready to help solve your payables challenges. Need technical support? Looking for the status of an invoice or payment? We’re here to help. Check out your contact options below or use the Live Chat feature to get started.

Are you a supplier looking for the status of an invoice? Find it here.

Customer Support

Are you an existing AvidXchange accounts payable automation customer looking for help? Choose the option that best fits your needs below.

AvidInvoice and AvidPay Customer Support

For Assistance

TimberScan/Core

Support Request

AvidAscend (BankTEL)

Support Request

AvidXchange FastPay

Support Request

Supplier Support

Are you a member of the AvidXchange Supplier Network and need help with your account? Sign up for our AvidXchange Supplier Hub or contact our support team through the options below.

Supplier Support

For Assistance with a Payment Status, or Other Supplier Account Requests

Suppliers can use the AvidXchange Supplier Hub to track their invoice and payment statuses 24/7.

Supplier Support Phone

704-971-8170

Supplier Enrollment

Join the AvidXchange Supplier Network and Get Paid Smarter

AvidXchange Academy

LEARN THROUGH
FORMAL TRAINING

Instructor-led learning for the structured learner.

AvidXchange Certified Administrator Program

A 5-week long program built for users who manage the configuration and maintenance of AvidXchange portals and oversee the training of end users.

AvidAscend Certified Administrator Program

A 5-week long program that provides tools and resources you need to feel more confident using the applications within AvidAscend including Accounts Payable, Administration, and more.

Learn On-Demand

Self-taught paths designed with flexibility in mind.

AvidXchange Community

We’ve combined our product guides, instructional videos, case information and chat all in one place. Explore the Community today!

AvidXchange eLearning Library

Our on-demand library of eLearning courses is built to provide on-demand access to content that increases technical knowledge of our products and services and supports your professional growth.

Learn Together

Participate with others to gain more knowledge.

Webinars

Whether sharing timely information, providing details for upcoming releases, or introducing new products/features, our AvidXchange team hosts exclusive webinars. Most webinars provide a Q&A forum for participants to interact with our speakers. You can view past recordings in the Community.

Automating your AP is within reach

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