Accounts Receivable / Supplier Support

Supplier Care

Boost efficiency and reduce costs with AI-powered AP invoice automation.

Looking for the status of an invoice?

How can our Supplier Care team assist you?

Need help with your account? Looking for the status of a payment?

Complete the form with your request and one of our helpful Supplier Care team members will respond to your inquiry.

You can also contact the Supplier Care team by phone at 704-971-8170.

For 24/7 visibility into your invoice and payment statuses, request access to the complimentary AvidXchange Supplier Hub.

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Support Request

Frequently Asked Questions

I’m looking for payment or invoice approval status.

When your customer approves your invoice for payment, AvidXchange will send your funds via your preferred payment method. For 24/7 visibility into your invoice and payment statuses, request access to the complimentary AvidXchange Supplier Hub.

Learn more about other ways to find invoice and payment status here.

I need help with a payment. Who can I contact?

For 24/7 visibility into your invoice and payment statuses, request access to the complimentary AvidXchange Supplier Hub.

For all other payment inquiries, you can reach us by visiting the Supplier Care page and completing the form on screen, or by selecting the chat icon in the bottom right-hand corner.

I need to update my preferred payment method.

Visit our Supplier Care page select ‘Payment question’ and then ‘Change my payment method’ from the dropdown menus.

How do I submit an invoice?

Submit invoices as instructed by your customer — via email or to their dedicated P.O. box.

If emailing, save attachments as a PDF and send only one invoice per PDF with a maximum file size of 10 MB. You may include multiple attachments per email, up to a combined maximum of 25 MB.

How do I process my Mastercard payment?

AvidXchange supports multiple ways to deliver virtual card payments, including secure email, phone, IVR, and the Supplier Hub. Once received, process the payment like any standard credit card transaction. Keep in mind any card expiration dates and note that discrepancies in the amount entered into your POS system may cause the card to be declined.

If you have a merchant account, you may be eligible for straight-through processing, which processes virtual card payments directly into your account in as little as 24 hours.

If the payment amount is incorrect, please contact our Supplier Care team by completing the form on the screen.

Why did my customer partner with AvidXchange?

Companies across the U.S. partner with AvidXchange to automate their accounts payable and payment process. Automating AP with AvidXchange creates a more efficient process for paying bills, while giving suppliers the ability to choose the payment method that works best for their business.

How do I access the AvidXchange Supplier Hub?

Already enrolled in AvidXchange Supplier Hub? Access your account here.

If you’re not yet enrolled, request your complimentary access to 24/7 visibility into your invoice and payment status here.