Supplier Care

Visit our Supplier Care page select ‘Payment question’ and then ‘Change my payment method’ from the dropdown menus.

Submit invoices as instructed by your customer — via email or to their dedicated P.O. box.

If emailing, save attachments as a PDF and send only one invoice per PDF with a maximum file size of 10 MB. You may include multiple attachments per email, up to a combined maximum of 25 MB.

AvidXchange supports multiple ways to deliver virtual card payments, including secure email, phone, IVR, and the Supplier Hub. Once received, process the payment like any standard credit card transaction. Keep in mind any card expiration dates and note that discrepancies in the amount entered into your POS system may cause the card to be declined.

If you have a merchant account, you may be eligible for straight-through processing, which processes virtual card payments directly into your account in as little as 24 hours.

If the payment amount is incorrect, please contact our Supplier Care team by completing the form on the screen.

Companies across the U.S. partner with AvidXchange to automate their accounts payable and payment process. Automating AP with AvidXchange creates a more efficient process for paying bills, while giving suppliers the ability to choose the payment method that works best for their business.