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Hey! How can we help you?

Customer Support

  • Do you have questions about your product or service?
  • Are you looking for a specific report, or have a question from a supplier you're trying to answer?

Supplier Support

  • Do you have questions about your payment status or your invoice status?
  • Are you trying to get setup for electronic invoicing?
Have more questions? See all Supplier FAQ's

Sales Support

  • Would you like to see a demo of our software?
  • Would you like to learn more about how AP automation can help your business?
Have more questions? See all Sales FAQ's

Careers Support

  • Looking for open positions?
  • Wonder what it's like to work at AvidXchange?
Have more questions? See all Careers FAQ's

AvidXchange Headquarters

Metropolitan Location
1111 Metropolitan Avenue, Suite 650
Charlotte, NC 28204

Music Factory Location
817 Hamilton Street
Charlotte, NC 28206

T: 800.560.9305
F: 704.971.8172

Press Contact: Jennifer Ittenbach
General Inquiries: info@avidxchange.com

AvidXchange (Previously EnergySolve)

Somerset, NJ Location
One Executive Drive, Suite 401
Somerset, NJ 08873

T: 732.748.4271
F: 732.748.9640

AvidXchange (Previously Piracle)

Salt Lake City, UT Location
6415 South 3000 East, Suite 150
Salt Lake City, Utah 84121

T: 801.322.5222
F: 801.532.6700

AvidXchange (Previously Strongroom)

Houston, TX Location
410 Pierce Street, Suite 209
Houston, Texas 77002

T: 713.574.1111

We're Fanatical About Customer Success

Our customer support team is in-house, and they are well-versed on you–our user. Our support team knows our software and services inside and out, and they can help you to find that report that you’re looking for or see why that supplier hasn’t processed that payment yet. You have questions, and we have answers.

Donna Koenigsaecker
Technical Support Manager

Angela Saylor
Sr. Technical Support Specialist

Kevin Hughes
Sr. Technical Support Specialist