Accounts Receivable / Supplier Support

Supplier Care

Looking for the status of an invoice?

How can our Supplier Support team assist you?

Need help with your account? Looking for the status of a payment?

Complete the form with your request and one of our helpful Supplier Care team members will respond to your inquiry.

You can also contact the Supplier Care team by phone at 704-971-8170.

NEW

Suppliers can now request free access to the AvidXchange Supplier Hub to view invoice and payment statuses 24/7.

Learn more

Support Request

First and Last Name *

Company Name *

Email *

Phone *

How can our Supplier team help you? *

File Upload

Click or drag files to this area to upload. You can upload up to 3 files.

Provide any supporting documents.

Frequently Asked Questions

I’m looking for payment or invoice approval status.

When your customer approves your invoice for payment, AvidXchange will send your funds via your preferred payment method. For 24/7 visibility into your invoice and payment statuses, request access to the AvidXchange Supplier Hub.

I need help with a payment. Who can I contact?

For 24/7 visibility into your invoice and payment statuses, request access to the AvidXchange Supplier Hub.

or all other payment inquiries, you can reach us by visiting the Supplier Care page and completing the form on screen. Or you can chat with us by selecting the chat icon in the bottom right-hand corner.

I need to update my preferred payment method.

Visit https://www.avidxchange.com/supplier-care, select ‘Payment question’ and then ‘Change my payment method’ from the dropdown menus.

How do I submit an invoice?

You should submit invoices as instructed by your customer: via email or to their dedicated P.O. box. If you’re emailing an invoice, keep in mind that only one invoice per PDF with a maximum size of 5 MB should be sent. You may include multiple attachments with each email.

How do I process my Mastercard payment?

Simply process the payment just like any standard credit card taken over the phone. Keep in mind any card expiration dates and note that any discrepancies in the amount entered to your POS system may cause the card to be declined.

If the payment amount sent to you is incorrect, please contact our Customer Care team by visiting www.avidxchange.com/supplier-care and completing the form on the screen.

Why did my customer partner with AvidXchange?

Companies across the U.S. partner with AvidXchange to automate their accounts payable and payment process. Automating AP with AvidXchange creates a more efficient process for paying bills and ensures suppliers are paid on time, every time.

How do I access the AvidXchange Supplier Hub?

Already enrolled in AvidXchange Supplier Hub? Access your account here: https://login.avidsuite.com/auth/login

How do I access Cashflow Manager?

Visit this page to access your Cashflow Manager account. You can also accelerate eligible invoices within the Cashflow Manager portal using Invoice Accelerator.

Supplier Care

How can our Supplier Support team assist you?

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Support Request

Supplier Validation

Frequently Asked Questions

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