Supplier Support

Our Customer Care team can help you with questions regarding payments and how to update your contact or bank information. You can reach us completing the form on this page. Or you can chat with us there by selecting the chat icon in the bottom right hand corner, then follow the prompts for support. If you have questions regarding invoice status, change of address or change in payment terms, please contact your customer.

Companies across the U.S. partner with AvidXchange to automate their accounts payable and payment process. Automating AP with AvidXchange creates a more efficient process for paying bills and ensures suppliers are paid on time, every time.

You should submit invoices as instructed by your customer: via email or to their dedicated P.O. box. If you’re emailing an invoice, keep in mind that only one invoice per PDF with a maximum size of 5 MB should be sent. You may include multiple attachments with each email.

Your customer has complete control of their cashflow. When they approve your invoice for payment, your payment will be sent by way of your preferred payment method.

Simply process the payment just like any standard credit card taken over the phone. Keep in mind that the card will expire after 10 days and that any discrepancies in the amount entered into your POS system can cause the card to be declined. If the payment amount sent to you is incorrect, please contact our Customer Care team by visiting www.avidxchange.com/supplier-care and completing the form on the screen.

Submit a Supplier Support Request on this page select. Choose ‘Payment question’ and then ‘Change my payment method’ from the dropdown menus.

Visit cashflowmanager.avidxchange.net to access your Cashflow Manager account. You can also accelerate eligible invoices within the Cashflow Manager portal using Invoice Accelerator.