AvidXchange Supplier Network

Accounts Receivable Solutions for Suppliers

Looking for the status of a payment?

Get to Know AvidXchange

AvidXchange is dedicated to getting you paid as quickly and securely as possible on behalf of your customers, some of whom have partnered with us for over 20 years, to automate their accounts payable process. When your customer partners with AvidXchange, you instantly become a part of the AvidPay Network. We’ve helped suppliers in the AvidPay Network support their accounts receivable process by offering a variety of payment delivery options to meet the needs of their businesses.

As part of the AvidPay Network, you’ll have access to a dedicated team at AvidXchange who is 100% focused on facilitating payments. With our expertise supporting thousands of payments being processed every day, you can rest assured knowing that your funds will be delivered as seamlessly as possible.

Helping You Get Paid Faster

We offer a variety of payment delivery options tailored to fit your specific business needs.

Mastercard

Securely receive payments via credit card within ONE business day of payment approval.

AvidPay Direct

Securely receive payments to your bank account within THREE business days of payment approval.

Mailed Check

Receive paper checks delivered by First Class USPS.

Not sure which payment type is best for your business? You’ll find more information about each method during the next step of the process.

Ready to get paid?

Helping You Get Paid Smarter

AvidXchange offers supplier-specific products and services designed to get you paid faster and help increase visibility into your account receivables.

Straight Through Processing

Reduce Days Sales Outstanding with payments processed directly into merchant account in as little as 24 hours.

AvidPay Network for Supplier Portal

Access our online supplier portal for real time visibility into your payment status.

FREE GUIDE

3 Steps To Streamlining Receivables Success

Cash flow holds the key to sustaining business operations and investing in growth, yet it’s not always an easy task to master. If you’re looking to get paid more promptly, save time and money, gain deeper insights into your business and build stronger relationships with your customers, then download our guide.

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Supplier FAQs

Looking for help? Check out our frequently asked questions and answers below. If you can’t find what you’re looking for, you can get in touch with our Customer Care team by visiting www.avidxchange.com/suppliers/supplier-care.

Who should I contact for help with a payment? AvidXchange or my customer?

Our Customer Care team can help you with questions regarding payments and how to update your contact or bank information. You can reach us by visiting www.avidxchange.com/suppliers/supplier-care and completing the form on the screen. Or you can chat with us there by selecting the chat icon in the bottom right hand corner, then follow the prompts for support. If you have questions regarding invoice status, change of address or change in payment terms, please contact your customer.

Why did my customer partner with AvidXchange?

Companies across the U.S. partner with AvidXchange to automate their accounts payable and payment process. Automating AP with AvidXchange creates a more efficient process for paying bills and ensures suppliers are paid on time, every time.

How do I submit an invoice?

You should submit invoices as instructed by your customer: via email or to their dedicated P.O. box. If you’re emailing an invoice, keep in mind that only one invoice per PDF with a maximum size of 5 MB should be sent. You may include multiple attachments with each email.

My customer approved an invoice, but I haven’t received the payment. Where’s my money?

Your customer has complete control of their cashflow. When they approve your invoice for payment, your payment will be sent by way of your preferred payment method.

How do I process a Mastercard payment?

Simply process the payment just like any standard credit card taken over the phone. Keep in mind that the card will expire after 10 days and that any discrepancies in the amount entered into your POS system can cause the card to be declined. If the payment amount sent to you is incorrect, please contact our Customer Care team by visiting www.avidxchange.com/supplier-care and completing the form on the screen.

How do I update my preferred payment method?

Visit https://www.avidxchange.com/supplier-care, select ‘Payment question’ and then ‘Change my payment method’ from the dropdown menus.

How do I access Cashflow Manager?

Visit cashflowmanager.avidxchange.net to access your Cashflow Manager account. You can also accelerate eligible invoices within the Cashflow Manager portal using Invoice Accelerator.

You know you’re talking to a person who’s going to work with you to answer your questions.

I have stronger relationships with my customers who use AvidXchange than the ones who don’t.

AvidXchange is awesome! I wish all our customers used this. It’s a great way to keep your accounts receivable records accurate.