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New Hampshire Children’s Trust is a nonprofit organization dedicated to preventing child abuse and neglect across the state. Through education, advocacy, and collaboration, the organization works to strengthen families and ensure children grow up in safe, supportive environments.
Rather than providing direct services, the organization partners with a statewide network of community-based providers, distributing grant funding, delivering training, and supporting prevention programs that reach families across New Hampshire.
Nick Riso, Senior Director of Finance, leads all financial operations, including accounts payable, receivables, grants, and compliance. While he oversees AP invoice processing end to end, a staff member supports intake by syncing invoices and serving as a gatekeeper for incoming submissions. For his first two years at NHCT, Riso managed the full lifecycle of AP independently within a lean organization of fewer than 50 employees.
Manual processes created risk, duplication, and strain on lean nonprofit staff
Before implementing AvidXchange, New Hampshire Children’s Trust relied on manual AP invoice processing across email, spreadsheets, and paper-based workflows. Invoices arrived in multiple formats and were tracked across disconnected systems, making it difficult to maintain consistency and control.
With one person responsible for the entire process, the risk of error was high. Duplicate payments became a recurring issue, requiring follow-up with suppliers to recover funds and navigate difficult conversations.
“We would get overpayments… and have to reach out and say, ‘Hey, we double paid you,’ and get that money back,” noted Nick Riso, Sr. Director of Finance.
At the same time, the organization was managing multiple grants with different requirements and timelines. Ensuring accurate coding, approvals, and reporting across those funding sources added complexity to an already strained process.
Audit preparation further compounded the challenge. Pulling documentation, verifying approvals, and assembling records required significant manual effort, stretching limited resources even further.
Manual processes created risk, duplication, and strain on lean nonprofit staff
Before implementing AvidXchange, New Hampshire Children’s Trust relied on manual AP invoice processing across email, spreadsheets, and paper-based workflows. Invoices arrived in multiple formats and were tracked across disconnected systems, making it difficult to maintain consistency and control.
With one person responsible for the entire process, the risk of error was high. Duplicate payments became a recurring issue, requiring follow-up with suppliers to recover funds and navigate difficult conversations.
“We would get overpayments… and have to reach out and say, ‘Hey, we double paid you,’ and get that money back,” noted Nick Riso, Sr. Director of Finance.
At the same time, the organization was managing multiple grants with different requirements and timelines. Ensuring accurate coding, approvals, and reporting across those funding sources added complexity to an already strained process.
Audit preparation further compounded the challenge. Pulling documentation, verifying approvals, and assembling records required significant manual effort, stretching limited resources even further.
58% time savings and $45K in cost reduction improve efficiency and accountability
New Hampshire Children’s Trust reduced time spent on AP invoice processing, approvals, and audit preparation by 58%, transforming how work gets done across the organization.
Invoice processing is now consistent, controlled, and reliable. Duplicate payments have been significantly reduced, improving accuracy and eliminating the need for time-consuming recovery efforts.
Audit preparation has become far more manageable. Instead of pulling and organizing physical documentation, the team now has immediate access to invoices, approvals, and audit trails, reducing time and increasing confidence in compliance.
“The amount of work for audit season is hugely reduced,” said Riso.
For lean nonprofits, every dollar saved directly supports program delivery. According to Riso, the nonprofit estimates more than $45,000 in annual savings through reduced administrative workload and improved efficiency.
For a nonprofit operating with limited administrative funding, these gains are significant. By reducing manual work and improving accuracy, the organization can operate more effectively without adding staff, ensuring more resources are directed toward supporting families and community partners.
The result is a more controlled, transparent, and scalable AP invoice and payment processing function that supports accurate fund distribution and strengthens the organization’s ability to deliver on its mission.
“We’re saving over $45,000 annually through improved efficiency.”
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