Healthcare Provider Makes Payments 12 Times Faster with AvidXchange
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Carolina Asthma and Allergy Center is over seventy years old. We currently have sixteen different locations in North and South Carolina, and our mission is to help people with allergy, asthma, various breathing issues lead a normal, happy life. Before we started with AvidXchange, it was a very manual, laborious process. We had invoices going across all locations to all managers, anywhere from five to eight hundred invoices a month. Lots of paper and lots of going back and forth with the accounting system and having to track things down.
I would be sorting through a bunch of invoices or digging through emails. It also would be hard to track what stage of the invoice and the approval process we're in.
There's always been issues at times with the US postal system. We had an issue with stolen checks, so we had two months in a row where vendors weren't getting their checks.
When we were looking to implement AvidXchange, of course, we had to do a lot of the cost analysis and looking at the time involved, the cost of a check run, later adding in the time savings on the staff. We calculated that we probably were going to save three to four times that per year. So for us, it was a no brainer. With the visibility in AvidXchange, we have the dashboard where we can see who's approved what, what's outstanding. It'll show the dates, the managers, and the workflows and queues.
AvidXchange is very user friendly. Whenever we get an invoice in, I get an email notifying me that I need to go on and look through the invoices to approve them. Then I make sure that everything adds up, everything that we've ordered has been delivered. It's very seamless.
What used to take hours and even days at times to track the information down, now takes us minutes because it's right there at our fingertips. It's a much smoother, faster workflow now. It's a tremendous help in our budgeting process. I can pull the data I need.
I can look at the trending of it. It's a very simple process then to use that data to help determine what's coming next. The implementation team, they were very hands on. They'll do whatever they can to make you successful.
AvidXchange has given us more visibility into our financial workflows and has streamlined approvals to give us time to spend with our patients so that we can provide more exceptional care.
