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Resources   /   Resources for Customers

BankTEL Customer Resources

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Your success is our success.

The AvidXchange customer care team exists to provide the tools and resources to ensure that every customer is successful. Learn the skills you need to thrive as a user or administrator, earn valuable credentials that help you grow your career, and connect with a community of users across the country.

We know everyone’s learning needs are unique. That’s why we offer a wide variety of training formats so we can cater to everyone’s learning preferences. From quick-hit videos, to live webinars, to in-person customized sessions, we have all your needs covered.


Instructor-led learning for the structured learner.

AvidXchange Certified Administrator Program

A 5-week long program built for users who manage the configuration and maintenance of AvidXchange portals and oversee the training of end users.

Customized Trainings

Gain better insight into the status of approvals and payments with tools to optimize AP workflows and reduce costs tied to errors or late disbursements.

AvidPay Certified Administrator Program

A 2-week long program built for users who manage the configuration and maintenance of AvidPay portal.

Learn On-Demand

Self-taught paths designed with flexibility in mind.

AvidXchange Community

We’ve combined our product guides, instructional videos, case information and chat all in one place. Explore the Community today!

AvidXchange eLearning Library

Our on-demand library of eLearning courses is built to provide on-demand access to content that increases technical knowledge of our products and services and supports your professional growth.

Learn Together

Participate with others to gain more knowledge.

Monthly Webinars

Each month, our AvidXchange Academy team hosts exclusive webinars. Each webinar also provides a Q&A forum for participants to interact with our speakers. You can view past recordings in the Knowledge Center.

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