AvidXchange Privacy Policy

Effective Date: September 14, 2021

1. Introduction and Scope.

This Privacy Policy applies to any website made available by AvidXchange, Inc. or its affiliates (collectively, “AvidXchange”), including avidhosting16.wpengine.com, www.banktel.com, www.core-assoc.com, www.gofastpay.com, www.piracle.com and www.strongroomsolutions.com (together with all other websites made available from time to time by AvidXchange that link to this Privacy Policy, collectively, the “Websites”). By accessing or using the Websites or any related functionality or services, you acknowledge and agree to be bound by this Privacy Policy and consent to our use of your information as set forth below. If you do not agree with these terms and conditions, you should not submit any information and you should stop using the Website.

This Policy does not apply to information collected or received through email or text messages, information collected through related sites or applications, or information collected offline.

As used in this Privacy Policy, “personal information” means any information that directly or indirectly relates to, is capable of being associated with, describes, or could be linked to you as an identified or identifiable natural person. If we combine information that we consider to be non-personal information with personal information, we will treat the combined information as personal information under this Privacy Policy as required by applicable law. We do not consider de-identified, anonymized, or aggregated information as personal information to the extent permitted by applicable law.

Information collected on this site, including information that you submit, is maintained and processed in the United States. By submitting your personal information to us on this site, you agree to the maintenance, processing, transfer, and storage of your information in the United States.

The contents of this notice may change over time. Please visit this page to view it in its current form. The change in the Effective Date listed at the top of this page will notify you that the Policy has been updated. Your continued use of this Site after any changes in these terms constitute your agreement with these terms.

As of the Effective Date of this Policy, AvidXchange’s products and services are offered to businesses only. If you are not accessing this site on behalf of your company, you are welcome to browse our site even though we don’t have products or services for you.

2. Personal Information We May Collect

All users must register to use our site to take advantage of our products and services (“Registered Users”). AvidXchange requires Registered Users of the Websites and its products and services (collectively, the “Services”) to provide certain information which may include identifiers such as company name, address, phone number, and e-mail address, and company financial qualification and billing information, such as billing name and address, and the names of the users within the organization that will be using the Services on behalf of the organization. AvidXchange may also request or require additional information such as professional and employment information including the user’s business title, department name, business fax number, or additional company information.

AvidXchange systems and some of its service providers also collect certain Internet, electronic network activity, and geolocation information as a result of your use of, and interaction with the Services, advertisements, and Websites of AvidXchange and our service providers (“Usage Information”).

Also see the section on Use of Cookies and Tracking below.

3. Use of Cookies and Tracking.

AvidXchange may use certain standard web measurement and tracking technologies such as “cookies,” web server logs, or other statistics programs to collect Usage Information, including Internet (IP) addresses, browser type, internet service provider (ISP), language, referring/exit pages, platform type, date/time stamp, and number of clicks, to monitor and record how you use the Websites. A Website also may collect information about the types of devices used to access the Website.  This information helps us to understand how users are using the Websites and how we can improve the Websites and our service offerings. This information also may be used by AvidXchange and its service providers to better market the Services, analyze trends, administer the Websites, diagnose technical problems, derive each user’s approximate location, calculate user levels, perform audits, and security and fraud monitoring and detection. Your browser may have an option that allows you to accept cookies, reject cookies, or receive notification when a cookie is sent, but you should note that the use of such restrictive browser settings may limit the functionality and your use of the Websites.

With this information, we can also track user movement in the aggregate and gather broad demographic information.   AvidXchange shares this information on an aggregated anonymized data with its partners and advertisers but does not associate that information with individual usernames without consent of the user.

The users of the Websites and the Services are generally businesses or other non-person legal entities. While most of the information AvidXchange receives and collects is not of a personal nature, portions of the information we receive may include public and Non-public Personally Identifiable information (NPI) about individuals.

Additionally, we use applications of, and may contract with, service providers for reporting purposes and to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You may block certain cookies through your browser settings. Note that information may be collected before the cookie is disabled. Authentication cookies last for a short period (generally less than a day). User’s may opt-in with the “remember me” option to have authentication cookies saved for up to 24 hours. Cookies also can be removed from the hard drive of a user’s computer. Users should check with their browser provider for more information related to removing cookies.

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of our Website (such as how often users visit this site and what pages they visit) and report on activities and trends. Google Analytics collects specific information such as IP address rather than your name or other personally identifying information. Google does put a cookie on your web browser to identify you as a unique user the next time you visit this site. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners (http://www.google.com/policies/privacy/partners) and opt-out from the collection of your information by downloading the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (gtag.js, ga.js, analytics.js, and dc.js) that is running on websites from sharing information with Google Analytics about visit activity.

AvidXchange Websites do not recognize ‘Do Not Track’ browser requests for information gathering. Cookie data is not transmitted for Website visitors browsing in Incognito Mode (or similar).

Other parties may not collect personally identifiable information about an individual consumer’s online activities over time or across different Websites when a consumer uses AvidXchange’s Website or service.

If you would like additional information about online tracking and various opt-out mechanisms, please see http://donottrack.us/.

4. How to Access and Correct Your Information.

Registered Users may access, verify the accuracy of, update or change the information that they submitted to a Website by logging into the Website and editing the information, as applicable, or contacting AvidXchange directly using the contact information below.

If you do not want to receive marketing, advertising or promotional emails from us in the future, you can either opt-out via the opt-out link found on any of the emails you have received from us, by letting us know by sending us an email at the address below or the following link: .

5. How We May Use and Share Your Personal Information.

AvidXchange uses the information it collects and retains to market and provide the Services, to both Registered Users of the Services and potential users of the Services, to improve the Services, the Websites and the customer experience and to develop, market and provide new products and services. AvidXchange also may use this information to offer factoring and other related services to existing or potential participants in its payment network. AvidXchange may also use information such as your name, phone number and e-mail address to contact you, respond to your inquiries, and send you information as well as notify you of special offers and other products or services, including those of our partners, that we believe may be of interest to your company or to notify you of important new changes to the Websites. Usage Information helps AvidXchange measure the success of the Website and its features or pages and to improve your online experience, as well as to optimize the Services.

The information may also be used for records administration, accounting and funding activities, enforcing our site policies, and compliance with laws and regulations. AvidXchange (and its affiliates and service providers) may disclose any information that it collects and retains when we believe we are required to do so in order to comply with the law or regulation (including foreign laws applicable to our affiliates and service providers), enforce our policies, to defend against legal claims, to address misuse of the Website (including without limitation unauthorized access to any system, spamming, denial of service attacks or similar attacks), or protect ours or other’s rights, property, or safety. By using a Website, you consent to such disclosure.

AvidXchange may disclose the information collected for our business purposes to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of AvidXchange or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Assignees or successors of AvidXchange or our business or assets may use and disclose the information collected for similar purposes as those described in this Privacy Policy.

AvidXchange may transfer information collected to service providers (including affiliates acting in this capacity) who assist AvidXchange in providing the Services or operating the Websites or AvidXchange’s business, such as data hosting, data processing, analytics, billing and indexing provided that such parties are obligated to keep this information confidential. These service providers may be located in the United States or other countries.

Please also see section 3 regarding cookies and tracking.

For the avoidance of doubt, AvidXchange may use non-personal and non-identifiable summarized, derived, or aggregate information in any manner to the fullest extent permitted by applicable law, and nothing in this Privacy Policy precludes or restricts AvidXchange’s use of such information.

6. How We Protect Your Personal Information

AvidXchange uses commercially reasonable technical, physical and organizational security controls to protect loss, misuse and alteration of, and limit access to, all non -public collected information about you on the Websites. Internally, we employ measures designed to limit access to personal information about you to employees whom we reasonably believe to come into contact with the information for the purposes set forth in this Policy.  In addition, Registered Users are required to access their account information through a user password. These measures are designed to protect such personal information from unauthorized persons when you are using the Websites. Unfortunately, data, including without limitation e-mail and electronic communications, submitted over the Internet is subject to the risk of being accessed by unauthorized third parties. No security system is fail safe and AvidXchange cannot guarantee the information you provide will never be obtained by unauthorized persons. By using any Website, you acknowledge and accept this risk.

If you are a Registered User, maintaining the confidentiality of your user password is your responsibility, and you should change your password regularly, especially if you suspect confidentiality has been compromised.

7. Feature and Links to Other Websites

The Websites may contain links to other websites controlled, offered or maintained by third parties. These third party sites have separate and independent privacy policies. Unless specifically indicated otherwise, AvidXchange is not affiliated with these sites and AvidXchange makes no representation and is not responsible for these sites or the contents contained therein. Access and use of these sites is at your own risk. AvidXchange is not responsible for the privacy practices or the content of these other websites.

8. How to Contact Us

If you need to contact AvidXchange about the Websites, the Services or for any other reason, or if you would like to request access to or correction of your personal information, you may email AvidXchange at [email protected] or call AvidXchange at the appropriate phone number below:

AvidXchange Support: 704-971-8170

Piracle Support:  801-322-5222, option 2

Strongroom Support: 877-280-7252

Depending on the nature of your request, you may also want to contact your Account Administrator directly.

If you need to update or change your registration information, you can do so by logging into the appropriate Website and editing the appropriate fields.

9. Updates to the Privacy Notice

This Policy was last updated as of the Effective Date listed at the top of this page.  AvidXchange reserves the right to modify or amend this Privacy Policy at any time and without notice to you. If you disagree with the terms of this Privacy Policy or any succeeding policy at any time, your sole remedy is to terminate your use of the Websites and Services. Continued use of the Websites or the Services constitutes your agreement to any Privacy Policy then in effect. You may not modify this Privacy Policy in any manner whatsoever. The provisions contained in the most current Privacy Policy supersede all previous policies, provisions or statements regarding AvidXchange’s privacy practices. If AvidXchange changes this Privacy Policy, it will post the revised Privacy Policy on this page.

10. Children’s Privacy

The Websites are not directed to, and we do not knowingly collect any personal information from, children under the age of 16. If you are under 16 years of age, do not use or access the Websites at any time or in any manner.

If you believe that you may have information regarding a person under 13 that you believe to have registered an account with, or otherwise provided personal information via, the Websites, please contact us at [email protected].

11. General

Use of the Websites and Services, the interpretation of this Privacy Policy and any related express or implied agreements will be governed by the laws of the state of North Carolina without regard to any conflicts of law provisions of any jurisdiction. The parties agree that any claims will be resolved on an individual basis without resort to any form of class action and will not be consolidated with the claims of any other parties. If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, this Privacy Policy shall be modified to reflect the intent of the invalid or unenforceable provision to the greatest possible extent, with all other provisions remaining in full force and effect.

Under the laws of some jurisdictions, you may be entitled to request disclosure regarding how we share your Usage Information with third parties for direct marketing purposes (“Information-Sharing Disclosure”). To the extent required by applicable law, we will provide the Information-Sharing Disclosure to you upon rightful request made in writing to AvidXchange at the address noted below.

If you have any additional questions regarding this Privacy Policy, please contact us at by email at [email protected] or by written correspondence at AvidXchange, Inc., Attention: Legal Department, 1210 AvidXchange Lane, Charlotte NC 28206.


If you are a resident of California, you have additional rights pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”). This section describes such additional rights and explains how to exercise them. Please note that if you are submitting information to this site as an employee, owner, director, officer, or contractor of another business and such submission occurs within the context of your business evaluating AvidXchange or receiving products or services from AvidXchange, the California legislature has determined that sections A.1., A.2, and B do not apply to you at this time.

A: Your Rights

  1. Disclosure of Personal Information We Collect About You

You have the right to request that AvidXchange disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your request, after appropriate verification, we will disclose to you:

  • the categories of personal information we have collected about you;
  • the categories of sources from which the personal information is collected;
  • our business or commercial purpose for collecting personal information;
  • the categories of third parties with whom we share personal information, if any;
  • the specific pieces of personal information we have collected about you; and
  • the categories of personal information about you that we disclosed for a business purpose.

Please be aware that AvidXchange is not required to provide personal information to a consumer more than twice in a 12-month period.

  1. Right to Deletion

You have the right to request that AvidXchange delete your personal information that we collected from you, subject to certain exceptions. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies under the CCPA.

  1. Protection Against Discrimination

You have the right to not be discriminated against by AvidXchange because you exercised any of your rights under the CCPA. This means unless otherwise allowed we cannot, among other things, do the following as result of your exercise of your CCPA rights:

  • deny services to you;
  • charge different prices or rates for services, including through the use of discounts or other benefits or imposing penalties;
  • provide a different level or quality of services to you; or
  • suggest that you will receive a different price or rate for services or a different level or quality of services.

B: Exercising Your CCPA Rights

To exercise your rights under the CCPA described above, please submit a request to us by:

AvidXchange may require authentication of the consumer that is reasonable in light of the nature of the personal information requested.

We use cookies to improve your experience, personalize content and analyze our website’s performance. For more information on how we collect and use this information, please review our privacy policy.