Effective Date: September 14, 2021
This Policy does not apply to information collected or received through email or text messages, information collected through related sites or applications, or information collected offline.
Information collected on this site, including information that you submit, is maintained and processed in the United States. By submitting your personal information to us on this site, you agree to the maintenance, processing, transfer, and storage of your information in the United States.
The contents of this notice may change over time. Please visit this page to view it in its current form. The change in the Effective Date listed at the top of this page will notify you that the Policy has been updated. Your continued use of this Site after any changes in these terms constitute your agreement with these terms.
As of the Effective Date of this Policy, AvidXchange’s products and services are offered to businesses only. If you are not accessing this site on behalf of your company, you are welcome to browse our site even though we don’t have products or services for you.
All users must register to use our site to take advantage of our products and services (“Registered Users”). AvidXchange requires Registered Users of the Websites and its products and services (collectively, the “Services”) to provide certain information which may include identifiers such as company name, address, phone number, and e-mail address, and company financial qualification and billing information, such as billing name and address, and the names of the users within the organization that will be using the Services on behalf of the organization. AvidXchange may also request or require additional information such as professional and employment information including the user’s business title, department name, business fax number, or additional company information.
AvidXchange systems and some of its service providers also collect certain Internet, electronic network activity, and geolocation information as a result of your use of, and interaction with the Services, advertisements, and Websites of AvidXchange and our service providers (“Usage Information”).
AvidXchange may use certain standard web measurement and tracking technologies such as “cookies,” web server logs, or other statistics programs to collect Usage Information, including Internet (IP) addresses, browser type, internet service provider (ISP), language, referring/exit pages, platform type, date/time stamp, and number of clicks, to monitor and record how you use the Websites. A Website also may collect information about the types of devices used to access the Website. This information helps us to understand how users are using the Websites and how we can improve the Websites and our service offerings. This information also may be used by AvidXchange and its service providers to better market the Services, analyze trends, administer the Websites, diagnose technical problems, derive each user’s approximate location, calculate user levels, perform audits, and security and fraud monitoring and detection. Your browser may have an option that allows you to accept cookies, reject cookies, or receive notification when a cookie is sent, but you should note that the use of such restrictive browser settings may limit the functionality and your use of the Websites.
With this information, we can also track user movement in the aggregate and gather broad demographic information. AvidXchange shares this information on an aggregated anonymized data with its partners and advertisers but does not associate that information with individual usernames without consent of the user.
The users of the Websites and the Services are generally businesses or other non-person legal entities. While most of the information AvidXchange receives and collects is not of a personal nature, portions of the information we receive may include public and Non-public Personally Identifiable information (NPI) about individuals.
Additionally, we use applications of, and may contract with, service providers for reporting purposes and to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You may block certain cookies through your browser settings. Note that information may be collected before the cookie is disabled. Authentication cookies last for a short period (generally less than a day). User’s may opt-in with the “remember me” option to have authentication cookies saved for up to 24 hours. Cookies also can be removed from the hard drive of a user’s computer. Users should check with their browser provider for more information related to removing cookies.
AvidXchange Websites do not recognize ‘Do Not Track’ browser requests for information gathering. Cookie data is not transmitted for Website visitors browsing in Incognito Mode (or similar).
Other parties may not collect personally identifiable information about an individual consumer’s online activities over time or across different Websites when a consumer uses AvidXchange’s Website or service.
If you would like additional information about online tracking and various opt-out mechanisms, please see http://donottrack.us/.
Registered Users may access, verify the accuracy of, update or change the information that they submitted to a Website by logging into the Website and editing the information, as applicable, or contacting AvidXchange directly using the contact information below.
If you do not want to receive marketing, advertising or promotional emails from us in the future, you can either opt-out via the opt-out link found on any of the emails you have received from us, by letting us know by sending us an email at the address below or the following link: .
AvidXchange uses the information it collects and retains to market and provide the Services, to both Registered Users of the Services and potential users of the Services, to improve the Services, the Websites and the customer experience and to develop, market and provide new products and services. AvidXchange also may use this information to offer factoring and other related services to existing or potential participants in its payment network. AvidXchange may also use information such as your name, phone number and e-mail address to contact you, respond to your inquiries, and send you information as well as notify you of special offers and other products or services, including those of our partners, that we believe may be of interest to your company or to notify you of important new changes to the Websites. Usage Information helps AvidXchange measure the success of the Website and its features or pages and to improve your online experience, as well as to optimize the Services.
The information may also be used for records administration, accounting and funding activities, enforcing our site policies, and compliance with laws and regulations. AvidXchange (and its affiliates and service providers) may disclose any information that it collects and retains when we believe we are required to do so in order to comply with the law or regulation (including foreign laws applicable to our affiliates and service providers), enforce our policies, to defend against legal claims, to address misuse of the Website (including without limitation unauthorized access to any system, spamming, denial of service attacks or similar attacks), or protect ours or other’s rights, property, or safety. By using a Website, you consent to such disclosure.
AvidXchange may transfer information collected to service providers (including affiliates acting in this capacity) who assist AvidXchange in providing the Services or operating the Websites or AvidXchange’s business, such as data hosting, data processing, analytics, billing and indexing provided that such parties are obligated to keep this information confidential. These service providers may be located in the United States or other countries.
Please also see section 3 regarding cookies and tracking.
AvidXchange uses commercially reasonable technical, physical and organizational security controls to protect loss, misuse and alteration of, and limit access to, all non -public collected information about you on the Websites. Internally, we employ measures designed to limit access to personal information about you to employees whom we reasonably believe to come into contact with the information for the purposes set forth in this Policy. In addition, Registered Users are required to access their account information through a user password. These measures are designed to protect such personal information from unauthorized persons when you are using the Websites. Unfortunately, data, including without limitation e-mail and electronic communications, submitted over the Internet is subject to the risk of being accessed by unauthorized third parties. No security system is fail safe and AvidXchange cannot guarantee the information you provide will never be obtained by unauthorized persons. By using any Website, you acknowledge and accept this risk.
If you are a Registered User, maintaining the confidentiality of your user password is your responsibility, and you should change your password regularly, especially if you suspect confidentiality has been compromised.
The Websites may contain links to other websites controlled, offered or maintained by third parties. These third party sites have separate and independent privacy policies. Unless specifically indicated otherwise, AvidXchange is not affiliated with these sites and AvidXchange makes no representation and is not responsible for these sites or the contents contained therein. Access and use of these sites is at your own risk. AvidXchange is not responsible for the privacy practices or the content of these other websites.
If you need to contact AvidXchange about the Websites, the Services or for any other reason, or if you would like to request access to or correction of your personal information, you may email AvidXchange at email@example.com or call AvidXchange at the appropriate phone number below:
AvidXchange Support: 704-971-8170
Piracle Support: 801-322-5222, option 2
Strongroom Support: 877-280-7252
Depending on the nature of your request, you may also want to contact your Account Administrator directly.
If you need to update or change your registration information, you can do so by logging into the appropriate Website and editing the appropriate fields.
The Websites are not directed to, and we do not knowingly collect any personal information from, children under the age of 16. If you are under 16 years of age, do not use or access the Websites at any time or in any manner.
If you believe that you may have information regarding a person under 13 that you believe to have registered an account with, or otherwise provided personal information via, the Websites, please contact us at firstname.lastname@example.org.
Under the laws of some jurisdictions, you may be entitled to request disclosure regarding how we share your Usage Information with third parties for direct marketing purposes (“Information-Sharing Disclosure”). To the extent required by applicable law, we will provide the Information-Sharing Disclosure to you upon rightful request made in writing to AvidXchange at the address noted below.
If you are a resident of California, you have additional rights pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”). This section describes such additional rights and explains how to exercise them. Please note that if you are submitting information to this site as an employee, owner, director, officer, or contractor of another business and such submission occurs within the context of your business evaluating AvidXchange or receiving products or services from AvidXchange, the California legislature has determined that sections A.1., A.2, and B do not apply to you at this time.
A: Your Rights
You have the right to request that AvidXchange disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your request, after appropriate verification, we will disclose to you:
Please be aware that AvidXchange is not required to provide personal information to a consumer more than twice in a 12-month period.
You have the right to request that AvidXchange delete your personal information that we collected from you, subject to certain exceptions. Once we receive and confirm your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies under the CCPA.
You have the right to not be discriminated against by AvidXchange because you exercised any of your rights under the CCPA. This means unless otherwise allowed we cannot, among other things, do the following as result of your exercise of your CCPA rights:
B: Exercising Your CCPA Rights
To exercise your rights under the CCPA described above, please submit a request to us by:
AvidXchange may require authentication of the consumer that is reasonable in light of the nature of the personal information requested.