Our thoughts are with our AvidXchange community that has been impacted by Hurricane Harvey. We are taking proactive measures to ensure that your experience is as minimally affected by the storm as possible.
- In regard to check payments, we have a check printing facility that is located in Houston, Texas. As Houston is unfortunately currently in the wake of Hurricane Harvey, we are going to transition our check printing service to a printing location in Chicago, Illinois today.
- Our support team is up-to-date on the situation and is online and ready to assist you with any questions that you may have as we all navigate through this time together. As reminder, our support number for AvidXchange Invoice and Pay is 704-971-8170 and for AvidXchange Payables Lockbox is 877-280-7252.
It is unclear how Hurricane Harvey will impact the postal service and its ability to deliver mail. We will continue to make every effort to keep payment timelines on track for checks, but there may be unforeseen delays due to limitations from the postal service. If you have questions regarding any payment statuses, please do not hesitate to reach out to our support team for assistance.
We wish you safety during Hurricane Harvey. Thank you for your continued business, and know that the AvidXchange team here is to support you in any way that we can.