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How Straight Through Processing Automates Delivery and Receipt of Payments for a Busy Small Business  

August 5, 2022

Capital Lock

“I was drawn to the potential time-saving benefits of not having to enter so many individual transactions,” said Clark. “Saving the hours I once spent on processing payments and being able to have batches of payments simplified into a single entry was well worth trying out Straight Through Processing.”

Male and female coworkers looking at data on a tablet.

Capital Lock

Headquartered in Madison, Wisconsin, Capital Lock is one of the largest locksmiths in southern Wisconsin. It has been providing professional locksmith services and security products to surrounding residential and commercial/institutional markets for nearly half a century.

The challenge: Manually processing thousands of invoices

Capital Lock regularly services hundreds of customers, including property management companies that oversee large portfolios of rental properties for students. The properties have different owners, so each one must be separately invoiced, resulting in thousands of invoices each year.

Most of the invoices sent by Capital Lock are paid by paper checks delivered through the U.S. mail, a notoriously unreliable and slow-moving system. In addition to enduring long wait times for payments, Clark estimates that he spent two to three hours per week and up to 10 hours during his busy season manually processing check payments.

The company’s credit card transactions were equally cumbersome and time consuming, not to mention costly due to high transaction fees. Because their accounting software didn’t integrate with their credit card processor, each transaction needed to be handled manually, requiring Clark or someone else at Capital Lock to collect 16-digit credit card numbers over the phone or via email and enter them into their system.

The solution: Convenient, reliable way to process payments

Capital Lock, Inc. joined the AvidPay Network in 2013. Then, in January 2022, Clark found the solution he needed to modernize Capital Lock’s AR. He implemented virtual card Straight Through Processing with AvidXchange, a payment delivery feature available to the more than 825,000 suppliers in the AvidPay Network. It is one of the largest payments networks offering multiple payment options, including e-payments.

Straight Through Processing eliminates the need for Capital Lock to manually process payments from AvidXchange and automates their delivery and receipt.  With Straight Through Processing, payments are sent from approval to Capital Lock on electronic systems using automation, so there’s no more waiting on unreliable snail mail, depositing paper checks and keying in credit card numbers for every transaction.

Faster payments in less time

Capital Lock has experienced multiple benefits since transforming its AR with Straight Through Processing, including faster payments and both time and cost savings.

“I save at least an hour each week not having to enter dozens of check transactions and I receive my payments much faster than checks through the mail,” said Clark. “I look forward to experiencing the additional time-saving benefits when apartment turnover season arrives.”

Clark knows he can rely on his AvidXchange team to help his business evolve.

“I would often refuse to accept credit card payments because of their high fees and I’d tolerate the slower time to receive check payments because I did not have an alternative,” said Clark. “Now, if my customers wish to pay by credit card, I’m willing to allow them to do so as long as they’re using AvidXchange, because I know first-hand that I’m going to save time and money in the long run.”

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