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AvidPay Network for Supplier Provides 24/7 Payment Status Visibility for Waste Management Company

March 28, 2023
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Company Profile:

Champion Services, Inc. (CS Waste) is a family owned and operated business that offers solid waste management and recycling programs to the Washington, D.C. metropolitan area. The company services residential customers, including housing developments and apartment complexes; commercial businesses, including government buildings; and meets industrial needs such as demolition and disaster relief.  

CS Waste became a supplier in the AvidPay Network in 2019 when several of its customers automated their accounts payable (AP) processes with AvidXchange. Recently, CS Waste was invited to enroll in a new portal for suppliers, like herself, within the AvidPay Network. This self-serve portal provides suppliers with more autonomy enabled by real-time visibility into their receivables within the network.  

Customer Name: JoAnn McCoy

The Challenge: Before Utilizing the New Supplier Portal, McCoy Wasted Time and Effort Tracking Payment Statuses

Tasked with overseeing operations and managing cash flow for a busy waste management company, McCoy needed better visibility into the status of incoming payments from her customers. She spent hours digging for the information, regularly making phone calls and sending emails to get updates on payment statuses.  

“The time it took to check on payments from dozens of clients, often waiting on hold or for email replies, was awful,” said McCoy. “I wasted time I didn’t have to give.”

The Solution: Enrolling into AvidXchange’s Free Supplier Portal Gave McCoy Real-Time Visibility into Payment Status Access

After McCoy was invited to enroll, she started using the new supplier portal proficiently. The portal allowed her to see status changes by logging in with 24/7 access and opting in to receive automatic email notifications alerting her to status changes. Now, McCoy no longer spends time tracking down payment updates.

“I don’t have to chase the dollars, I know exactly where they are,” said McCoy. “With a click of a button, I can access my revenue, know where it stands and when it’s coming.”

In addition to the increased visibility into payment status, the portal enables suppliers like McCoy who accept Mastercard as a payment method to process payments on their own time. In addition, McCoy now receives alerts when new card payments are available or if a card is about to expire.  

The Results: AvidXchange’s Supplier Portal Provides Better Payment Visibility Resulting in Stronger Business Efficiency

McCoy estimates about 90 percent of CS Waste’s revenue is now processed through the AvidPay Network because so many of her buyers have adopted AvidXchange.

Thanks to the supplier portal, she has real-time visibility into incoming funds with all the invoices she tracks and payment statuses located in one central place. McCoy can also take advantage of the export function to easily reconcile invoice and payment data. 

“This new portal allows me to do my job and do it efficiently so I can better manage my business,” said McCoy.

With better visibility into her cash, McCoy is able to focus on how to grow the company and move forward at a faster pace.   

“There’s a sense of security in knowing that your customers are submitting timely payments and that their payment processes are working,” said McCoy. “What we can now achieve through this supplier portal is truly awesome!”

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