Support Service Limitations
AvidXchange shall not be obligated to support any Service, or portion thereof, in which any person or entity other than AvidXchange modifies the Service unless such modification was made with the prior written consent of AvidXchange and under the direction of an AvidXchange technical resource.
For AvidXchange Product issues we will provide response and resolution targets pursuant to the following criteria:
With respect to the Services(s) for which AvidXchange is obligated to perform Support Services, AvidXchange will:
With respect to Support Services provided by AvidXchange, Customer will: