Senior Vice President, Relationship Management
Heather serves as our Senior Vice President of Relationship Management and brings with her an innate passion for delivering an exceptional experience for customers and teammates. This passion drives her responsibility here, which is to serve as a voice for customer advocacy, ensuring that our solution development and support are always driven by our customers’ needs.
Her passion for customer advocacy has manifested itself in the variety of roles she has held here at AvidXchange, from serving as our Senior Client Support Specialist to Vice President, Professional Services, to our current leader of Relationship Management. Since beginning her career with AvidXchange in 2002, Heather has worked in customer facing roles where she gained a deep knowledge of the technical solutions and, more importantly, a thorough understanding of the customer.
Outside of the office, Heather is actively involved in Pink Mentor Network, a Charlotte-based, female mentorship collective focused on growing future female executives and entrepreneurs. Heather received a Bachelor of Arts from UNC Charlotte, and her MBA from the Jack Welch Management Institute and is a certified Project Management Professional.