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Support Services

AvidXchange Support Services

Join the Community    

Every AvidXchange user has 24/7 access to our Community Center!  In this Support Knowledge Base you’ll find a number of useful resources including forums, files and articles.   It’s your one-stop-shop to:

  • Stay abreast of changes at AvidXchange 
  • Know  when system maintenance is scheduled
  • Review upcoming software release information and learn how it will impact your users
  • Build your professional network with other AvidXchange users
  • Share tips and tricks on your accounting system, feature utilization and best practices
  • Share your ideas for product enhancements
  • Download user guides
  • Watch instructional videos
  • Search end-user and System Administrator ‘How To’ pages for answers to common questions as well as troubleshooting tips

You’re in Good Hands    

You have immediate and easy access to a group of people who are fanatical about your success, and you don’t have to navigate your way through a phone tree or an endless list of available options to reach them!  When you contact the AvidXchange Client Support Team via phone or create a ticket via email, rest assured your issue is in the hands of a team located in our headquarters that knows our system inside and out and will apply every resource to assist you.  We hope you won’t be surprised when you receive a call from us as we like to check in on our System Administrators from time to time!

For more information, contact an AvidXchange Sales Representative at 800.560.9305 or

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