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Privacy Policy

AvidXchange Privacy Policy

This Privacy Policy applies to any website made available by AvidXchange, Inc. or its affiliates (collectively, “AvidXchange”) including, and (together with all other websites made available from time to time by AvidXchange, collectively, the “Websites”).  By accessing or using the Websites or any related functionality or services, you acknowledge and agree to be bound by this Privacy Policy. 

1. What Information Do We Collect?

AvidXchange requires registered users of the Websites and its products and services (collectively, the “Services”) to provide certain information which may include company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address, and the names of the users within the organization that will be using the Services.  AvidXchange may also request or require additional information such as title, department name, fax number, or additional company information.  

AvidXchange may collect additional information as a result of your use of, and interaction with, the Websites, regardless of whether you are a registered user, and the Services, as well as of your use of, and interaction with, the products, services and websites of our business partners (“Usage Information”).  AvidXchange may use certain standard web measurement and tracking technologies such as “cookies,” web server logs, or other statistics programs to collect Usage Information, including internet addresses, and track and record how you use the Websites.  Your browser may have an option that allows you to accept cookies, reject cookies, or receive notification when a cookie is sent, but you should note that the use of such restrictive browser settings may limit your use of the Websites.

The users of the Websites and the Services are generally businesses or other non-person legal entities. While most of the information AvidXchange receives and collects is not of a personal nature, portions of the information we receive may include public and non-public personally identifiable information about individuals.

Users may update or change their information by logging into the Website and editing the information, as applicable, or contacting AvidXchange directly.  

2. How Do We Use the Information?

AvidXchange uses the information it collects and retains to market and provide the Services, to both registered users of the Services and potential users of the Services, to improve the Services, the Websites and the customer experience and to develop, market and provide new products and services.  AvidXchange may use this information to offer factoring and other related services to existing or potential participants in its payment network.  AvidXchange may also use information such as your name and e-mail address to contact you, respond to your inquiries, and send you information and to notify you of special offers and other products or services, including those of our partners, that we believe may be of interest to you or to notify you of important new changes to the Websites.  Usage Information helps AvidXchange measure the success of the Websites and its features or pages and to improve your online experience, as well as to optimize the Services.   

The information may also be used for records administration, accounting and funding activities, and compliance with laws and regulations.  AvidXchange may disclose any information that it collects and retains when we believe we are required to do so in order to comply with the law or regulation, enforce our policies, or protect ours or others rights, property, or safety.  

AvidXchange does not sell, trade, or otherwise transfer to outside parties your non-public information. The foregoing does not apply to third parties who assist AvidXchange in providing the Services or operating the Websites or AvidXchange’s business provided that such parties are obligated to keep this information confidential.  

For the avoidance of doubt, AvidXchange may use non-personal, non-identifiable, summarized, derived, or aggregate information in any manner whatsoever and nothing in this Privacy Policy precludes or restrict AvidXchange’s use of such information.

3. Security

AvidXchange uses appropriate technical, physical and organizational security controls to protect and limit access to collected information that we believe are consistent with generally accepted industry standards.

4. Third Party Sites

The Websites may contain links to other websites controlled, offered or maintained by third parties.  Unless specifically indicated otherwise, AvidXchange is not affiliated with these sites and AvidXchange makes no representation and is not responsible for these sites or the contents contained therein.  Your access and use of these sites is at your own risk.  AvidXchange is not responsible for the privacy practices or the content of these other websites.

5. Updating or Correcting Your Information

If you need to contact AvidXchange about the Websites, the Services or for any other reason, you may email AvidXchange at or call AvidXchange at the appropriate phone number below:

AvidXchange Support:         704-971-8170

Piracle Support:                   801-322-5222, option 2

Strongroom Support:           877-280-7252

Depending on the nature of your request, you may also want to contact your Account Administrator directly.

If you need to update or change your registration information, you may be able to do so by logging into the appropriate Website and editing the appropriate fields.

6. Modifications and Amendments

AvidXchange reserves the right to modify or amend this Privacy Policy at any time and without notice to you. If you disagree with the terms of this Privacy Policy or any succeeding policy at any time, your sole remedy is to terminate your use of the Websites.  Continued use of the Websites or the Services constitutes your agreement to any Privacy Policy then in effect.  You may not modify this Privacy Policy in any manner whatsoever.  The provisions contained in the most current Privacy Policy supersede all previous policies, provisions or statements regarding AvidXchange’ s privacy practices.  If AvidXchange changes this Privacy Policy, it will post the revised Privacy Policy on this page.

7. Children’s Privacy

The Websites are not directed to, and we do not knowingly collect any personal information from, children under the age of 13. If you are under 13 years of age, do not use or access the Websites at any time or in any manner. If you believe that you may have information regarding a person under 13 that you believe to have registered an account with, or otherwise provided personal information via, the Websites, please contact us at

8. General

Use of the Websites, the interpretation of this Privacy Policy and any related express or implied agreements will be governed by the laws of the state of North Carolina without regard to any conflicts of law provisions of any jurisdiction. The parties agree that any claims will be resolved on an individual basis without resort to any form of class action and will not be consolidated with the claims of any other parties. If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable, this Privacy Policy shall be modified to reflect the intent of the invalid or unenforceable provision to the greatest possible extent, with all other provisions remaining in full force and effect.  

Under the laws of some jurisdictions, you may be entitled to request disclosure regarding how we share your Usage Information with third parties for direct marketing purposes (“Information-Sharing Disclosure”). To the extent required by applicable law, we will provide the Information-Sharing Disclosure to you upon rightful request made in writing to AvidXchange at the address noted below. 

If you have any additional questions regarding this Privacy Policy, please contact us at by email at or by written correspondence at AvidXchange, Inc., Attention: Legal Department, 1111 Metropolitan Avenue, Suite 650, Charlotte NC 28204.