Services How We Deliver SuccessHow We Deliver Success Through Our Business Accounting Software ServicesCustomer Support For Our Electronic Accounts Payable Software C-Level Executive / SponsorC-Level Executive/Sponsor Accounts Payable Support AdministratorAdministrator Support - For Our Business Management Accounts Payable Software Bill ProcessorBill Processor Support - For Accounts Payable and Electronic Invoices Field ApproverField Approver Support - For Paperless Accounts Payable Software A/P TeamA/P Team Support - For Business Invoice Solutions IT TeamIT Team Support - For Automatic Invoice Processing Integration SupportIntegration Support For Accounts Payable Managemente AvidXchange CommunityAvidXchange Community - Join Our Invoice Management User Network ResourcesResources For The AvidXchange Electronic Invoice System Client InterviewsClient Interviews - See What Our Customers Have To Say About Our Accounts Payable Software

Next Steps

Client Testimonials

"Assessing all AP management solutions in the marketplace, we concluded that partnering with AvidXchange meant a strong commitment in continued product enhancement as well as a top-notch support structure. We were also looking for greater visibility to and easy retrieval of our 90,000 plus annual invoices." ‒ Linda Bona, Vice President and Property Controller

Customer Support

Can-Do Support Makes your AP Process Shine

Why are AvidXchange customers so successful? Because our Core Values or being passionate about client success is something our Support Team lives everyday. We know you'll rely on us to answer your questions, help you solve critical business issues, and be on-call to provide our expertise on moments notice.

AvidXchange Support offers you options to optimize your accounts payable process. Whether online help, telephone support, or an email, you can obtain support the way that works best for you.

24 x 7 Customer Support
Expert support is one of the most critical factors that determines whether you will be successful over time. Your AvidXchange Support Team learns your business and can be counted on to be there as your partner whenever needed. AvidXchange provides the following support options 24 x 7.

Online Help
Online Knowledge Base
Product Wizard Blogs

Dedicated Account Teams
When your AvidXchange Project Team helps you setup and configure AvidInvoice, they become your experts-in-residence. AvidXchange Support preserves all the intellectual capital we've learned about your business so that we can make educated suggestions to you as we support you over time.

AvidXchange Community
Sometimes, communicating with other Users is the best way to learn about how to be more successful. When you join the AvidXchange Community, you'll tap into to the largest pool of knowledge and experience within on-demand invoice management.

Get Educated, Stay Educated
How will you become educated and train your team? AvidXchange provides on-site and web-based tools to bring all your Users up to speed quickly. AvidXchange Support integrates the decisions you've made during your go-live project to customize our materials and content so your team becomes productive on your configurations.