Services How We Deliver SuccessHow We Deliver Success Through Our Business Accounting Software ServicesCustomer Support For Our Electronic Accounts Payable Software C-Level Executive / SponsorC-Level Executive/Sponsor Accounts Payable Support AdministratorAdministrator Support - For Our Business Management Accounts Payable Software Bill ProcessorBill Processor Support - For Accounts Payable and Electronic Invoices Field ApproverField Approver Support - For Paperless Accounts Payable Software A/P TeamA/P Team Support - For Business Invoice Solutions IT TeamIT Team Support - For Automatic Invoice Processing Integration SupportIntegration Support For Accounts Payable Managemente AvidXchange CommunityAvidXchange Community - Join Our Invoice Management User Network ResourcesResources For The AvidXchange Electronic Invoice System Client InterviewsClient Interviews - See What Our Customers Have To Say About Our Accounts Payable Software

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Client Testimonials

"Assessing all AP management solutions in the marketplace, we concluded that partnering with AvidXchange meant a strong commitment in continued product enhancement as well as a top-notch support structure. We were also looking for greater visibility to and easy retrieval of our 90,000 plus annual invoices." ‒ Linda Bona, Vice President and Property Controller

Our Promise to Customers

In the on-demand world of internet-based solutions, customers measure our performance every day. Service and delivery matters. We take great pride in our ability to delivery to our customers the service and success that they expect. These are the standards we use to measure ourselves and that we encourage you to use to measure us.

Fanatical Service
We recognize that bills need to be paid. We also recognize that the last thing you need to worry about is that your accounts payable solution is not performing. If you're having an issue, we're having an issue. We'll move mountains to support you.

We Make It Easy to Deploy and Use
We've seen enough accounts payable processes to know what works and what doesn't. We think we can make it easy for you to get up and running quickly, to train your team, and to streamline your processes. If it isn't easy, we're not doing our job.

We Enable Electronic Vendor Invoicing
This is an automated system that reduces paper within your organization. We'll help you focus on eliminating the paper at the source: your vendors. We'll help you move into a world where you can accept and process electronic invoices.

100% Uptime
We're a mission-critical application and we can't go down. Period. Expect AvidXchange services to be up 100% of the time. We do.

On-Time and On-Budget Implementation
We're execution-focused and expect to deliver an on-time and on-budget implementation. We don't allow our projects to slip.

Onsite Support within 24 Hours
Sometimes, there's no substitute for being there. If we can't resolve an issue remotely and it threatens your success, we'll come on site within 24 hours to diagnose and correct the issue from your location.

High Performing Applications
Our tolerance for a poor performing application is maybe lower than yours. When we click a link or a button, we expect the application to respond quickly. Time is money.

Customer Guarantee

Here's our guarantee: If you believe that you are unsuccessful with AvidInvoice, we will suspend Support payments until your issues are resolved and success is restored.

If we're not living up to this standard, let us know.